Why Do Parents Act the Way They Do? Reflection statement
“I think some parents are
What Are the Best Ways to Handle Parents Who Are Worked Up and Worried?
Defusing distressed parents always requires a measure of on-the-spot situational decision making. However, the more systematic your approach to handling parental concerns can become, the more likely that you will feel confident no matter what or who comes walking through your door.
#1 - Ways to Be
List some of the qualities that you believe are essential for school administrators to have to deal effectively with parents and the problems they bring to your attention. E/g Calm, good listener etc.
#2 - Things to Do
Your interview space
Shake hands and welcome parents into your office.
Sit eye to eye.
Listen attentively Interviewing Technique
The Semi-Structured Interview - is one where the interviewer approaches the interview with a plan designed to elicit specific information, but which allows for free and unstructured exchange between interviewer and interviewee as well. Three Stages of the Interview Process
1 Establish a relationship
2 Focus on the problem at hand
3 Achieve an outcome that both agree to
Rules to Follow
Don't be judgmental (labeling)
Communicate Effectively - People can't be expected to guess (assuming).
Be Accepting - Accepting people for who they are is a very important relationship step.
Be Flexible - Allow room to maneuver and don't be rigid in your views.
Be Thoughtful - How he or she is feeling. Try to develop empathy.